Sales Admin (Client Services Background)
About the Role
We are looking for a detail-oriented and client-focused Sales Admin with Client Relations
experience to support our sales and account management teams. This role plays a critical
part in ensuring smooth coordination between clients and internal teams while maintaining
accurate sales documentation and excellent client service in a BPO environment.
Key Responsibilities
Sales Administration
• Prepare and manage sales documents such as proposals, quotations, contracts,
and pricing sheets
• Maintain and update CRM systems with accurate client and pipeline data
• Support sales reporting, forecasting, and performance tracking
• Coordinate with finance and legal teams for billing, invoicing, and contract
processing
Client Relations
- Act as a point of contact for clients for administrative and coordination needs
- Handle client inquiries, follow-ups, and requests in a timely and professional manner
- Assist in onboarding new clients and ensuring smooth handover to operations
- Support client meetings, presentations, and account reviews
Cross-Functional Coordination
- Liaise with sales, operations, workforce, and support teams to align client requirements
- Ensure client expectations, timelines, and deliverables are clearly communicated internally Process & Compliance
- Ensure compliance with client SLAs, NDAs, and data privacy requirements
- Maintain organized and accurate client documentation
- Identify opportunities to improve processes and enhance client experience
Qualifications & Skills
- 1–3+ years of experience in Sales Administration, Client Relations, or Account Support (BPO preferred)
- Strong verbal and written communication skills
- High attention to detail and strong organizational skills
- Experience using CRM tools and MS Excel
- Ability to manage multiple priorities in a fast-paced environment
- Client-focused mindset with strong problem-solving skills
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.