We’re looking for a performance-driven Team Leader to guide, motivate, and elevate a high-performing sales team! If you’re passionate about coaching agents, hitting targets, and driving revenue through world-class customer engagement, this role is for you.
About the Role
As a Team Leader, you will oversee a group of Sales Representatives handling both outbound and inbound calls. Your goal: ensure the team meets sales KPIs, delivers excellent customer experience, and grows consistently through strong leadership and data-driven strategies.
What You’ll Do
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Lead, coach, and mentor a team of sales agents to consistently achieve daily, weekly, and monthly sales targets
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Monitor performance metrics (conversion rate, call quality, productivity) and implement action plans for improvement
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Conduct regular huddles, product refreshers, side-by-side coaching, and performance reviews
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Manage day-to-day team operations including schedule adherence, queue management, and escalations
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Analyze trends, identify opportunities, and recommend strategies to boost performance
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Ensure all agents follow compliance, quality guidelines, and process standards
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Foster a positive, engaging, and competitive sales environment
What We’re Looking For
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Previous experience as a Team Leader, Supervisor, or Senior Agent in a sales campaign (inbound/outbound)
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Strong coaching, communication, and motivational skills
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Proven track record of meeting or exceeding sales KPIs
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Ability to analyze data, generate insights, and execute strategies
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Excellent problem-solving and decision-making skills
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Willing to work onsite/shift schedules (depending on account needs)
Why Join Us?
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Growth-focused and supportive team culture
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Competitive compensation package
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Opportunity to lead, innovate, and create real impact in a high-energy sales environment
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.