The Healthcare Provider Enrollment Specialist (Outbound) is a frontline production role responsible for outbound calling to healthcare providers (physicians, clinics, hospitals, and ancillary facilities) to recruit and facilitate their enrollment into a leading Medicare Advantage network.
This is a high-volume, B2B outbound role requiring a professional phone presence, strong healthcare knowledge, and a high level of accuracy in documentation and data management. This position plays a critical role in expanding provider network participation and supporting access to care initiatives.
Required Qualifications
- High school diploma or GED required; Associate’s degree or coursework in healthcare administration, business, or a related field preferred
- 1–2 years of outbound call center, inside sales, or customer-facing healthcare experience
- Familiarity with healthcare terminology, insurance concepts, and provider–payer relationships
- Strong verbal communication skills with a professional phone demeanor; ability to engage office managers, medical directors, and administrative staff
- Accurate data entry skills and comfort navigating CRM platforms and multiple systems simultaneously
- HIPAA awareness and ability to handle Protected Health Information (PHI) responsibly
Preferred Qualifications
- Prior experience in provider enrollment, credentialing, medical billing, or health insurance customer service
- Experience with outbound dialer platforms (e.g., Five9, Genesys, NICE CXone)
Core Competencies
Persuasive Communication
Effectively communicates the value of network participation to healthcare professionals and decision-makers, adapting messaging to different provider types and gatekeepers
Relationship Building
Builds trust with provider offices through professional, consultative interactions that encourage engagement and long-term participation
Attention to Detail
Ensures accuracy in provider information, documentation, and enrollment tracking to maintain compliance and data integrity
Resilience & Productivity
Maintains high activity levels in a fast-paced, outbound environment while staying motivated and results-driven
Healthcare Acumen
Demonstrates working knowledge of healthcare systems, insurance structures, and provider operations
Join Support Services Group, where we foster a culture of growth, support, and empowerment. We value individuals who are dedicated to providing outstanding service while enjoying their work environment. If you are enthusiastic about sales, customer service, and working in a multicultural setting, we welcome you to apply.
Support Services Group is an equal opportunity employer that values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.