Risk & Compliance Manager (Compliance Officer for Privacy)
Are you passionate about protecting data, managing risk, and strengthening compliance programs? Join our team as a Risk & Compliance Manager, where you will play a key role in safeguarding the organization, ensuring regulatory compliance, and supporting our company-wide privacy and business continuity initiatives.
In this role, you will also serve as the Compliance Officer for Privacy (COP), helping drive our privacy program and supporting compliance with data protection regulations including the Data Privacy Act of 2012.
What You'll Do:
Risk Management
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Conduct risk assessments and implement strategies to mitigate business risks.
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Perform internal audits and compliance reviews.
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Gather audit evidence and support audit engagements.
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Assist in tracking and closing audit findings.
Compliance & Governance
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Ensure continued adherence to regulatory, contractual, and internal compliance requirements.
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Monitor employee and operational compliance with company policies, SOPs, and applicable regulations.
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Support efforts to maintain existing certifications and pursue new ones.
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Help design and implement compliance programs aligned with company policies and regulatory standards.
Data Privacy
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Support the Data Protection Officer in implementing responsibilities under the Data Privacy Act of 2012 and other applicable data protection laws.
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Monitor privacy compliance across departments and business units.
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Assist in developing and reviewing internal and external privacy policies.
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Support privacy awareness initiatives and educational materials.
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Assist in security incident response and data breach management.
Business Continuity
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Help coordinate business continuity planning, testing, and training activities.
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Identify operational gaps and recommend improvements to strengthen organizational resilience.
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Assist in conducting Risk Assessments and Business Impact Analyses.
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Ensure remediation actions from continuity exercises are properly tracked and completed.
Training & Awareness
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Support the development and delivery of compliance and privacy training programs.
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Promote a culture of risk awareness, accountability, and data protection.
Reporting & Documentation
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Prepare reports and updates for stakeholders and leadership.
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Maintain organized documentation for compliance reviews, risk assessments, and incident records.
What We're Looking For
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2–3 years of experience in Risk Management, Compliance, Audit, or Business Continuity, preferably within the BPO industry.
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Knowledge of regulatory and security frameworks such as Data Privacy Act of 2012, PCI DSS, ISO 27001, and SOC 2.
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Hands-on experience with risk assessments, audit processes, data privacy programs, or business continuity initiatives.
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Proficiency in Microsoft Office tools
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.