Position Overview
The IT Project Manager will lead and execute technology initiatives across Support Services Group’s global footprint, with a primary focus on LATAM and North America. This role drives delivery of complex IT programs related to infrastructure, cloud, security, compliance, application development, and global process standardization.
The ideal candidate understands large-scale IT environments, can translate technical requirements into executable project plans, and thrives in a fast-paced, enterprise-level BPO environment.
Key Responsibilities
Project Delivery
- Lead end-to-end IT projects including:
- Infrastructure builds & upgrades (network, server, storage, data center, telecom)
- Cloud migration & modernization initiatives
- Application development & software deployment
- Server upgrades, virtualization, and patching programs
- Workstation tech upgrades and deployment initiatives
- Cybersecurity & compliance enhancements (SOC2, ISO27001, PCI)
- Disaster recovery & business continuity tech readiness
- Global standardization and process optimization initiatives
- Develop project charters, schedules, RACI matrices, status reports, and risk logs
- Ensure all projects meet timelines, scope, cost, and quality expectations
Stakeholder & Vendor Management
- Collaborate with cross-functional IT, facilities, operations, telecom, and security teams
- Coordinate with external vendors and technology partners
- Facilitate executive updates, technical workshops, and milestone reviews
Documentation & Governance
- Maintain PMO documentation and reporting cadence
- Ensure adherence to IT governance, change control, and security protocols
- Track technical requirements and confirm validation/UAT and deployment standards
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience.
- 3+ years experience in IT project management or technical program coordination
- Demonstrated success managing multi-disciplinary tech projects in enterprise environments
- Strong understanding of infrastructure, networking, servers, cloud concepts, and cybersecurity fundamentals
- Experience working with PM methodologies (Agile, Waterfall, Hybrid)
- Familiarity with compliance frameworks (ISO, SOC2, PCI) is highly preferred
- Strong written and verbal communication skills (English required, Spanish preferred)
- Ability to work across regions/time zones and manage cross-functional teams
Key Competencies
- Technical acumen & ability to translate complex IT language to business terms
- Strong communication and reporting skills
- Problem-solving, structured thinking, and risk management
- Strong organizational and prioritization skills
- Ability to manage multiple simultaneous programs in a high-growth environment
- Advanced proficiency in spoken and written English, with strong business communication skills