Are you a seasoned leader with a passion for cultivating high-performance teams and ensuring client satisfaction? Support Services Group is actively seeking a Senior Team Leader to play a pivotal role in our retention account. If you excel in motivating and developing teams, have a background in Local Bank Collections, and possess exceptional communication skills, we want to hear from you.
About The Role:
As a Senior Team Leader for our retention account, you will lead by example and drive the success of your team. Your responsibilities will include:
- Managing and enhancing the productivity performance of agents in client service delivery and revenue generation.
- Conducting productivity reviews, providing coaching, implementing performance improvement plans, and fostering skills enhancement and development.
- Training and motivating agents to ensure the completion of high-quality and timely work.
- Evaluating performance, coaching agents for improvement, and maintaining performance according to set targets.
- Overseeing the daily attendance of assigned agents.
- Communicating regularly and effectively with employees at all levels.
- Creating a positive work environment that supports morale, quality work, and high productivity.
- Maintaining an atmosphere that encourages employees to share ideas for continuous improvement.
- Keeping the team aligned with company and client goals and results.
- Taking responsibility for decisions made and being directly answerable for the team's productivity performance.
- Completing and submitting all necessary paperwork and reports thoroughly and on time.
About You:
- Prior Team Lead experience or a proven track record as an experienced agent.
- Proficiency in Microsoft Office, especially PowerPoint and Excel.
- Strong team player with excellent communication, presentation, and task management skills.
- Analytical mindset with problem-solving abilities.
- Ability to multitask in a fast-paced environment and act with a sense of urgency.
Perks That Await You:
- Competitive compensation package. #BetterWithSSG
- Exciting career growth opportunities.
- A vibrant and inclusive workplace culture.
Ready for the Challenge? Elevate your career with us!
If you are ready to take on the challenge of leading a growing team in a retention-focused environment, we want you on our team! Take the next step in your career and be part of an organization that values your skills and dedication. Apply now and be ready to elevate your career to new heights!
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.