Key Responsibilities
- Provide first-level solutions for IT-related issues via phone, email, or ticketing system.
- Log, track, and manage incidents and service requests using a ticketing system.
- Perform basic troubleshooting for hardware, including desktops, laptops, printers, and peripherals.
- Support common software issues, including installation, configuration, and user guidance, ensuring smooth application functionality.
- Document, track, and monitor end-user issues to ensure timely and effective resolution.
- Escalate complex technical problems to the appropriate IT teams while maintaining clear communication with end users.
Qualifications
- Open to fresh graduates in IT, Computer Science, or related fields.
- Basic understanding of IT ticketing systems.
- Foundational knowledge of computer hardware and software.
- Strong communication and problem-solving skills.
- Willingness to learn and adapt in a fast-paced working environment.
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.