Support Customers with Confidence – in French & with Heart
Support Services Group (SSG) is hiring French-speaking Customer Service Agents to join our growing team in Colón, Panama. This role is ideal for individuals who are fluent in French and English, have a passion for helping others, and enjoy providing excellent customer support across multiple channels (chat, phone, or email). If you’re solution-oriented, detail-focused, and ready to deliver top-tier service, we’d love to hear from you.
What You'll Do
• Respond to customer inquiries in French and English via phone, chat, or email
• Provide accurate product and service information in a friendly and professional manner
• Resolve billing, technical, or account-related concerns with empathy and efficiency
• Document all interactions in internal systems according to standard operating procedures
• Escalate complex issues as needed while maintaining a positive customer experience
• Meet or exceed performance goals including quality, response time, and customer satisfaction
Who Thrives in This Role
• Fluent in both French and English (spoken and written)
• 1+ year of customer service experience preferred
• Strong communication and active listening skills
• Comfortable navigating multiple systems and working in a fast-paced environment
• Problem-solver who stays calm under pressure
• Basic technical skills (CRM systems, email, chat tools, etc.)
• High school diploma or equivalent required
Why Join SSG?
• Be part of a diverse, inclusive, and supportive team in Colón
• Gain experience supporting international clients and recognized brands
• Opportunities for career growth and professional development
• Structured training and onboarding to set you up for success
• Competitive salary and performance-based incentives
Ready to make a difference in both French and English? Join SSG in Colón and start delivering amazing customer experiences today.