Position Overview
A senior commercial leader responsible for driving revenue growth through new client acquisition within the Business Process Outsourcing (BPO) sector. This role owns the end-to-end sales lifecycle; from prospecting and solution design through contract execution—while aligning closely with Operations, Workforce Enablement, and Client Success to ensure commercially viable and operationally sound deals.
The Director operates with a high degree of autonomy, strategic judgment, and accountability, and is expected to materially contribute to pipeline growth and near-term revenue realization.
KEY RESPONSIBILITIES
Revenue Growth & New Business Development
- Own and execute new-logo acquisition strategy across target BPO verticals and geographies
- Develop, manage, and close a qualified pipeline of enterprise and mid-market opportunities
- Lead complex, multi-stakeholder sales cycles, including pricing, commercial terms, and deal structuring
- Secure revenue-backed commitments aligned to company capacity and margin requirements
Commercial Strategy & Deal Execution
- Partner with Operations and Workforce Enablement to design scalable, cost-effective delivery models
- Ensure all deals meet financial, operational, and compliance thresholds prior to close
- Negotiate contracts, statements of work, and commercial terms in coordination with Legal and Finance
- Maintain disciplined forecasting and pipeline hygiene aligned to CRO expectations
Performance Accountability
- Deliver defined revenue and seat-commitment milestones within established timeframes
- Own early-stage performance expectations, including initial ramp and probationary deliverables
- Track and report on sales KPIs including pipeline value, conversion rates, win rates, and revenue realization
Cross-Functional Collaboration
- Work closely with Client Success to support smooth client onboarding and long-term retention
- Align with Marketing and Strategic Growth teams on targeting, messaging, and go-to-market execution
- Represent Sales in executive forums, growth reviews, and operational readiness discussions
REQUIRED QUALIFICATIONS
Experience
- 6+ years of progressive sales or business development experience within BPO, CX, or outsourced services
- Demonstrated success closing mid-market to enterprise-level BPO engagements
- Proven ability to sell complex, multi-site, multi-service outsourcing solutions
Skills & Competencies
- Strong commercial acumen with the ability to balance revenue growth and delivery feasibility
- Executive-level communication, negotiation, and presentation skills
- Deep understanding of BPO pricing models, seat economics, and capacity planning
- High level of autonomy, judgment, and accountability
Education
- Bachelor’s degree required; MBA or equivalent business education preferred
Employment Classification
- Full-time, managerial/exempt role
- Exercises independent judgment and discretionary authority
Travel & Work Environment
- Role is based in the Philippines
- Domestic and international travel may be required to support client acquisition and growth initiatives