Role Overview
The Vice President, Sales is a senior commercial leader responsible for driving revenue growth through new client acquisition within the Business Process Outsourcing (BPO) sector. This role owns the end-to-end sales lifecycle—from prospecting and solution design through contract execution—while aligning closely with Operations, Workforce Enablement, and Client Success to ensure commercially viable and operationally sound deals.
The VP operates with a high degree of autonomy, strategic judgment, and accountability, and is expected to materially contribute to pipeline growth and near-term revenue realization.
Key Responsibilities
Revenue Growth & New Business Development
- Own and execute new-logo acquisition strategy across target BPO verticals and geographies
- Develop, manage, and close a qualified pipeline of enterprise and mid-market opportunities
- Lead complex, multi-stakeholder sales cycles, including pricing, commercial terms, and deal structuring
- Secure revenue-backed commitments aligned to company capacity and margin requirements
Commercial Strategy & Deal Execution
- Partner with Operations and Workforce Enablement to design scalable, cost-effective delivery models
- Ensure all deals meet financial, operational, and compliance thresholds prior to close
- Negotiate contracts, statements of work, and commercial terms in coordination with Legal and Finance
- Maintain disciplined forecasting and pipeline hygiene aligned to CRO expectations
Performance Accountability
- Deliver defined revenue and seat-commitment milestones within established timeframes
- Own early-stage performance expectations, including initial ramp and probationary deliverables
- Track and report on sales KPIs including pipeline value, conversion rates, win rates, and revenue realization
Cross-Functional Collaboration
- Work closely with Client Success to support smooth client onboarding and long-term retention
- Align with Marketing and Strategic Growth teams on targeting, messaging, and go-to-market execution
- Represent Sales in executive forums, growth reviews, and operational readiness discussions
Required Qualifications
Experience
- 6+ years of progressive sales or business development experience within BPO, CX, or outsourced services
- Demonstrated success closing mid-market to enterprise-level BPO engagements
- Proven ability to sell complex, multi-site, multi-service outsourcing solutions
Skills & Competencies
- Strong commercial acumen with the ability to balance revenue growth and delivery feasibility
- Executive-level communication, negotiation, and presentation skills
- Deep understanding of BPO pricing models, seat economics, and capacity planning
- High level of autonomy, judgment, and accountability
Education
- Bachelor’s degree required; MBA or equivalent business education preferred
Employment Classification
- Full-time, managerial/exempt role
- Exercises independent judgment and discretionary authority
Travel & Work Environment
- Role is based in the Philippines
- Domestic and international travel may be required to support client acquisition and growth initiatives
Company Description:
Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.